Privacy Policy

BuiltRight Pro

Last Updated: 13 March 2026

BuiltRight Pro is a product operated by INPLACE AR ("we", "our", or "us").

INPLACE AR is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the BuiltRight Pro mobile application and related services (the "Service").

1. Information We Collect

We may collect several types of information when you use BuiltRight Pro.

Personal Information

When creating an account or subscribing to the Service, we may collect:

• Name
• Email address
• Account login credentials
• Payment and subscription information
• Customer support communications

Property and Project Information

BuiltRight Pro allows users to manage and document property construction or renovation projects. Users may upload or create:

• Property addresses and property details
• Builder or contractor information
• Site meeting notes
• Defect reports
• Construction progress information

Media and Uploaded Content

Users may upload or record content including:

• Photographs
• Videos
• Audio recordings
• Documents (contracts, plans, reports, invoices)
• Project files and supporting documentation

Meeting Recordings and Transcriptions

The Service may allow users to record site meetings and automatically generate transcripts or summaries using automated technologies.

These may include:

• Audio recordings of meetings
• AI-generated transcriptions
• Meeting notes and summaries

Technical Information

When using the Service, we may automatically collect certain technical information including:

• Device type and operating system
• App usage data
• IP address
• Error reports and diagnostic data

This information helps us improve the reliability and performance of the platform.

2. How We Use Your Information

We use collected information to:

• Provide and operate the BuiltRight Pro platform
• Store and organise property and project documentation
• Enable meeting recording and transcription features
• Allow users to document construction progress and defects
• Process subscription payments
• Provide customer support
• Improve the functionality and performance of the platform
• Maintain the security and integrity of the Service

We do not sell or rent personal information to third parties.

3. Storage of Data

User data may be stored using secure cloud infrastructure services.

These services may include:

• Secure cloud storage providers
• Payment processing services
• AI transcription or automation services used within the platform

We take reasonable steps to ensure that service providers used by BuiltRight Pro implement appropriate security measures.

4. Data Ownership

Users retain ownership of the content they upload or create within BuiltRight Pro.

This includes:

• Photos
• Videos
• Documents
• Recordings
• Project data

BuiltRight Pro acts only as a platform for securely storing and organising this information.

5. Recording, Documentation, and Legal Evidence

BuiltRight Pro allows users to capture and store records relating to construction and renovation projects.

These records may include:

• Audio recordings of site meetings
• Video recordings
• Photographs of construction progress or defects
• Documents such as contracts, plans, or reports
• AI-generated transcripts and summaries

These features are designed to assist users in maintaining organised project documentation.

User Responsibility for Recordings

Users are solely responsible for ensuring they comply with all applicable laws relating to the recording of conversations or meetings.

This may include obtaining consent from all parties before recording audio or video depending on local laws.

BuiltRight Pro does not verify whether consent has been obtained.

Use of Records as Evidence

Users may export or use records stored within BuiltRight Pro for purposes including:

• Project documentation
• Communication with builders or contractors
• Insurance claims
• Dispute resolution
• Legal proceedings

BuiltRight Pro does not guarantee that records stored within the application will be admissible as evidence in legal proceedings.

Accuracy of AI Transcriptions

Audio recordings may be processed using automated transcription technologies.

While we aim to provide accurate results, AI-generated transcripts may contain errors. Users should review transcripts before relying on them.

BuiltRight Pro is not responsible for inaccuracies in automated transcripts or summaries.

6. Administrative Access and Content Monitoring

To maintain the safety and integrity of the platform, authorised administrators may have limited access to user-generated content stored within BuiltRight Pro.

This may include access to:

• Uploaded documents
• Photos and videos
• Audio recordings
• Transcriptions
• Property information
• Other user-generated files

Administrative access may occur for purposes including:

• Ensuring compliance with platform policies
• Preventing misuse of the platform (including illegal or inappropriate content)
• Investigating suspected violations of platform rules
• Responding to user support requests
• Maintaining platform security and functionality

BuiltRight Pro does not routinely monitor user content, however administrators may review content when reasonably necessary to ensure appropriate use of the Service.

Uploading illegal, inappropriate, or unrelated content may result in account suspension or termination.

7. Sharing of Information

We may share information only when necessary to operate the Service or where required by law.

This may include sharing with:

• Cloud infrastructure providers
• Payment processors
• Technology service providers supporting the platform
• Legal authorities where required by law

We do not sell personal information to advertisers or third parties.

8. Security

We implement reasonable technical and organisational measures to protect user information from:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration or destruction

However, no internet-based system can guarantee absolute security.

9. Data Retention

We retain user data for as long as an account remains active or as necessary to provide the Service.

If a user deletes their account, we will take reasonable steps to delete or anonymise stored information within a reasonable timeframe, unless retention is required by law.

10. Your Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Delete their account
• Request deletion of stored data

Requests can be made by contacting us using the details below.

11. Children's Privacy

BuiltRight Pro is not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated policy will be published within the application.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Company: INPLACE AR
• ABN: 20 635 653 544
• Product: BuiltRight Pro
• Email: support@builtrightpro.com.au